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PETER_: The sales agents I was speaking too seem to think I should be seeing 105 Mohd: I will be more than happy to check the information for you, Peter. Please be assured I will do my best to help you with your concern. Mohd: Peter, may I have your complete name, phone number, service address and last 4 digit of your SSN registered on your account for security purpose?

PETER_: xxxx Mohd: Thank you for providing that information.

With this case I am sorry to say but for us to resolve the issue and provide you accurate details I am in need to transfer you to sales department.

Please be advised that double speed promotion is only eligible for those who are new customers and for those who have double play and tripole play package.

PETER_: This is absolutely madening PETER_: You people are so scattered it’s unbelieveable PETER_: No one seems to understand what is going on.

PETER_: For what I am paying, should I be getting 50mbps or 105mbps?Mohd: Peter, with Blast internet you will get up to 105 mbps speed, as the speed depends on the user in your area and the bandwidth the internet speed keep fluctuating.PETER_: I work in IT for a living PETER_: getting less than 50% of the promised speed is NOT normal PETER_: Is my account provisioned to grant me 105mbps or not? Mohd: Just to set expectation, you will see a message that says I have “left the room.” However, you will still be connected to the next available analyst.Mohd: Peter, as per the deal you will get up to 105 mbps download speed, it will not be always 105 mbps. Please stay online and connected to the chat for the next analyst will assist you as soon as possible. Mohd: Please wait, while the problem is escalated to another analyst Waiting for response from Mohd user PETER has entered room analyst Marygold has entered room PETER_: hello Marygold: Please wait, while the problem is escalated to another analyst PETER_: you are the fourth person I’ve been directed to this evening user PETER has entered room analyst Marygold has entered room analyst JENELYN has entered room JENELYN: Hello PETER_, Thank you for contacting Comcast Live Chat Support. Please give me one moment to review your information.Mohd: However if you still think that you are not getting the enough speed, I can transfer this chat to our Internet technical department to assist you further with your issue. This may take some time depending on the number of customers on queue. Waiting for response from Marygold analyst Marygold has left room JENELYN: It’s good to have you on chat, how’s your day going?

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